Access

Access

The Brook has an Equal Access Policy and welcomes all customers with physical or mental impairments.  We adhere to the Equality Act 2010 and are working closely with Attitude is Everything to make your visit to The Brook as enjoyable and accessible as we possibly can.

Contact details for all access enquiries

If you require any more information or would like to speak to us about the venue and its access, please contact the Box Office on 023 8055 5366.  Our office hours are 1.00pm-7.00pm Monday – Saturday (excluding Bank Holidays).

Postal address – The Brook, 466 Portswood Road, Southampton SO17 3SD

Access around the venue

Access is via a wheelchair friendly gentle slope that will take you to the main entrance where there is level access  to the booking office, where our staff can help you to purchase or pick up tickets.

The main auditorium is situated downstairs and has a wide entrance with double doors opening outwards for wheelchair access.  Staff will assist you finding an comfortable area to enable you to enjoy the gig fully.

There is level access to the bar, where our staff can help you with taking your orders and payment, and bringing your drinks out to you

Upstairs Viewing Gallery

There is an upstairs balcony style viewing gallery with tables and chairs.  There are 19 steps to access this.  Please note, there is no wheelchair access to the upstairs area.  Our friendly staff will happily assist anyone getting up the stairs if needed.

Toilets

An accessible toilet with proper wide access doors can be found in the main downstairs foyer, 11 m from the auditorium.  It has level access, with plenty of room inside, and an accessible hand dryer and flush chain.

Parking

There is no specific Blue Badge parking at the venue, however there is  plenty of street parking on Belgrave Road, as well as the Industrial Estates at the back of the venue.  The walk is approximately 100-200m to the entrance, dependent on the parking spot. Please do feel free to stop at the entrance and ask the doorman as there may be space in our car park next to the venue or a closer spot on the evening you come to a gig.

Local Public Transport

Nearest main train stations with full access are Southampton Airport Parkway and Southampton Central Station. Both have ramps for train access, step free access throughout and lifts to access all platforms.  The lifts are in operation 24 hours a day.

Buses

Bluestar Bluestar 2
Unilink U6

The stops are called ‘Sirdar Road’ and are situated 110m from the venue.

Taxis

Taxis can stop by a dropped curb on the corner of Portswood Road and Belgrave Road where you will have access to a wheelchair friendly slope leading to the main entrance.

West Quay Cars 02380999999

Box Office 

The Box Office located at the main entrance to the venue and is fully wheelchair accessible.  There is a counter that can be lifted to ensure all ticket purchases are equally accessible.  There is no loop system in the Box Office.  Tickets can be purchased with cash, debit and credit cards.  There is a 50p charge for debit card transactions and a 50p per ticket charge for credit card transactions.

Assistance Dogs

Assistance dogs are welcome to the venue and will have access to water, however, please be aware that gigs can be extremely loud and busy.

Access to Performance

At present we unfortunately do not have any services such as Audio Enhancement such as loops, intra red mobile connect systems / British Sign Language / Captioning / Audio Description / Relaxed Performances.

Strobe Lighting

Strobe lighting, lighting that produces stroboscopic effects and smoke machines may be used during gigs in our venue. If you have concerns about any of these elements being in a performance that you are coming to see please contact the Box Office on 023 8055 5366 (Monday – Saturday 1.00pm – 7pm) who will be able to confirm what effects will be in use. Please note that this may not be instantaneous as we may need to contact the promoter to get more information. In these circumstances, the Box Office will arrange to call you back.